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Shipping and Returns
We have TWO standard shipping method available:
*NOTE: Shipping methods will include a 24-48 hold for processing. Also, tracking is dependent on the country of delivery, not all post offices continue the tracking process all the way through.
General Shipping Estimates For In Stock Items
Please note, all shipping times are estimates only provided to us by our delivery partners. Shipping times are subject to many variables such as volume, weather, human error, and out of stock items in our warehouse. We try our best to give you accurate times.
USA:
Standard Shipping: 2-8 business days (after 24-48 hour processing time)
International:
DHL Express Shipping: 10-14 business days (after 24-48 hour processing time)
*Items are subject to customs clearance which can take longer.
Customs & Duties
ALL International orders (outside the USA) may be subject to duties and import fees especially on higher value items ($100+ USD).
These fees are the sole responsibility of the customer if they occur.
If you decide to not pay the import charges, email our team at help@urbanvinyl.org to inform our team that you have refused the package.
We sincerely apologize for these charges, however, they are currently beyond our control and we are actively searching for solutions to this issue.
Returns
If you are not completely satisfied with your purchase please contact at help@urbanvinyl.org within 30 days of purchase for a full refund with return of the product. Return shipping will be provided with a pre-paid label. For our international customers return shipments to the USA are the customers responsibility.
I haven't received my order!
If you haven't received your order please email us at help@urbanvinyl.org